Flexible IT Support
Capita CustomFit, IT support tailored to your budget, needs and plans.
Capita CustomFit, flexible IT Support
At Capita Managed IT Solutions we work with education establishments across the UK and Ireland delivering flexible IT support services to meet their unique needs, from service desk to field engineer support. Capita’s CustomFit service provides desktop and server support, hardware and software break-fix and IMACD (installations, moves, adds, change and disposals) utilising both remote, field-based and on-site engineers. The engineering teams are supported centrally by a UK based ITIL service desk, service management, and resource scheduling teams, all of which are underpinned by leading service management systems. With Capita CustomFit, you retain control of your IT, we simply bring the back-up, assistance and expertise when you need us to.
Our range of IT Support Services
Resource Planning & Despatch
Capita Managed IT Solutions has a dedicated resource scheduling team who plan and schedule on-site engineer visits, technical projects, hardware exchanges, warranty support and WEEE disposal planning and management.
Our flexible IT support services includes on-site engineers for an annual agreed number of days, to be used as and when required. The engineer days can be booked per year with the flexibility to provide desktop and server support, desk-side resolution, warranty and non-warranty hardware support, preventative maintenance, equipment testing, patching and security. Our on-site engineer service can support your existing IT teams with training, advice, guidance and support during IT projects. This is supported by a telephone and email technical helpdesk, with an agreed number of calls per year.
Desktop Hardware Break Fix
Includes device replacement services and desk side support for PCs, laptops, printers and hardware. Services include hardware exchanges, warranty and non-warranty hardware support, loan service, backup and restore, image and builds and preventative maintenance in addition to WEEE disposal, patching/security, end user training and consultancy.
Server and Network Break Fix
The flexible IT support service can be tailored and extended to provide pro-active remote monitoring of key ICT systems, critical servers and network infrastructure.
On-site Project Support
Our on-site project support service includes end-user device rollouts, desktop imaging and data recovery, system and server deployments, on-site health checks and auditing consultancy and post implementation floor walking. Capita Managed IT Solutions offers flexibility, with project support delivered as part of the agreed number of engineer days or additional engineers and days can be arranged.
Having an IT support service tailored to our needs and with developing technology playing a key role in our school, knowing Capita is supporting our network, devices and systems gives me the peace of mind that our IT is in safe hands and teaching staff can concentrate on what matters most – delivering education to help our students achieve their best
- Kate Daniels, Assistant Principal, Netherwood Advanced Learning Centre
Our Progress so far
400,000Service desk contacts (emails/calls) made annually
80,000Break-fix calls managed per year
250Support engineers based throughout the UK and Ireland
Why Capita Managed IT Solutions flexible IT support?
Capita Managed IT Solutions flexible IT support has been designed and created to support education establishments to retain control of their IT and simply bring the back-up, technical expertise and assistance when required. With Capita CustomFit, education establishments have the freedom to focus on teaching and learning, resting assured the IT is in safe hands.
Minimise resolution and downtime
Reduce fix times without the need to invest, and minimise disruption to the classroom with accelerated problem resolution.
Flexible tailored requirements
As a response based contract, we offer flexible service windows and SLAs to meet your establishment’s specific needs and budget.
Gain access to a pool of edtech resources, specialist skills, and leading service management systems to ensure efficient and reliable service delivery. The service also includes a single point of contact with a dedicated Service Delivery Manager.
Free your resources
Allows your internal IT team and technicians to focus on projects that will make a positive impact and focus on teaching and learning.
Peace of mind
Ensures your IT infrastructure is always in safe hands, Capita Managed IT Solutions is there to resolve any major incidents and to monitor your networks and servers.